kikkomanrj

Try a Mr. Clean magic eraser to take off the sticky film. It may leave a thin chakly film but just follow up with a wet towel wipe down. Do you know of a good detailer? They might have a solution.

ISRabbit

Correct, but they make an amonia free windex. Like the stuff you use when you have tinted windows. My apologies should have stated that.

XhyDra

iTrader: (8)

I don't think there's say a "problem" with the dash, I think it's all user error. See my car has never seen a garage or much shade besides night time and my dash is fine after 3 years. What I do notice is that a lot of people have some sort of OCD with shiny dashes and they drown the entire dash in all sorts of "shiny" chemicals that I'm sure those oils or synthetics don't take too well to extreme heat right in front of the windshield.

timgs300

iTrader: (22)

I do believe there is a problem. I have had cars out in the elements like yours for years and like you say everything is fine. With my 02 IS300, it was garaged. No chemicals ever used to clean the dash except water and a soft rag. It started with the airbag cover. Then the whole dash. Definitely some kind of OEM defect. And as chrisyano said he had his dash replaced under warranty. Lexus wouldn't replace if it was user damaged.

kobi2002

Not user error. A tech at Lexus told me that it was a problem. Even a demo they had did the same thing. I did not put any crazy things on my dash and it is melting. I have friends who have the same problem. The dash will crumble eventually from what I was told. And the sun no matter what you put on the dash will melt it down the road.

leecm

I'm out of the month warranty (but under mileage) so I guess I'd have to pay the labor. I would be willing to do it if it weren't TOO expensive.

Exactly which of these numbers do I dial?
http://www.lexus.com/contact/

ISX50URRA

I have been experiencing this same problem for a few months now aswell,

And I deffinately havent tampered with any type of chemicals on my dash either, I've several people with this same problem. I really hate it!!

MBTC

Can anyone give a rough idea of the total labor cost? I'm not worried about this problem yet but in a couple of years I might be.

Also, cleaners aside, is there not something that can be put on it for UV protection that would help? At the dealership as part of the delivery prep, they put something called Zurich Shield, but apparently you can't buy the stuff by itself.

ISRabbit

Labor cost is going to be pricey. I've never pulled the dash out of a IS350 but I can tell you its a pretty pain in the **** on my IS300. I'd say out and in book will probably tell the mechanic 6 hours. I could be way off, but it should be close. I'm not sure what their labor rate is, but i'm willing to guess at the dealer its some where around 100 an hour.

leecm

So should I call 1800 Lexus or call my nearest Lexus Dealership?

ISRabbit

Try calling your nearest lexus dealer. Ask a quote on the amount of hours to remove and install a dash. Then ask what their hourly rate is. That should give you a good idea. They look it up in a book and it'll say how many hours is recommended. Thats what it will be based off and thats how they'll quote you. Then you can find out how to go about getting it replaced with you just paying labor.

leecm

Is it a sure thing that I'll only be paying labor? Wouldn't they be doing me a favor by only charging me labor and not charging me for the actual part?

Micaiah

Maybe the dealer would be better in answering that question....

leecm

Yeah, I just wanted to know what the chances are of whether or not they'd just laugh at me. I called them a half an hour ago and left a message with my service rep. Hope he calls me back soon.

Micaiah

Be sure to tell him that you are aware that it's an ongoing thing with their dashes.